Shipping & Delivery Policy
Shipping & Delivery Policy
Effective Since : 14 February 2021
Website: www.carenatural.co
Email: contact@carenatural.co
At Care Natural, we are committed to delivering your premium natural skincare, haircare, and baby care products safely and on time.
Please review our Shipping & Delivery Policy below.
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During sales, festive seasons, or high-demand periods, processing times may be slightly extended.
2. Shipping Timeline (India)
Estimated delivery timelines:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days
Delivery timelines may vary depending on courier partner availability and location accessibility.
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping on orders above a specified value (as per ongoing promotions).
Shipping charges are non-refundable unless the error is from our side.
4. Order Tracking
Once your order is shipped, you will receive:
A confirmation email
Tracking details via SMS or email
You can track your shipment using the tracking link provided.
5. Delays in Delivery
While we strive for timely delivery, delays may occur due to:
Weather conditions
Courier partner delays
Public holidays
Incorrect or incomplete shipping address
Unforeseen logistical issues
Care Natural is not liable for delays caused by third-party courier services, but we will assist you in tracking your shipment.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If a package is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply.
7. Damaged or Tampered Packages
If you receive a package that appears:
Damaged
Opened
Leaking
Please do not accept the parcel or record a clear unboxing video and contact us within 48 hours at:
📧 contact@carenatural.co
Include:
Order ID
Images/video proof
Description of issue
8. International Shipping (If Applicable)
Currently, we ship within India.
For international shipping inquiries, please contact contact@carenatural.co.
(Custom duties and taxes, if applicable, will be the responsibility of the customer.)
9. Contact Us
For any shipping-related queries, please contact:
Care Natural
📧 Email: contact@carenatural.co
🌐 Website: www.carenatural.co
Important Note
As our products are natural and suitable for children above 1 year of age, we ensure hygienic and secure packaging standards to maintain product quality during transit.